Your use of FiltrationWorld.com is governed by the policies, terms, and conditions set forth below (the “Terms of Use”). Please read them carefully. By using this website you indicate your acceptance of, and agreement to be bound by, these Terms of Use as may be modified by the Company from time to time. If you do not agree to these Terms of Use, please do not use this website and do not submit any orders for services on this website.
The Company reserves the right to make changes to this website and to these Terms of Use at any time. Any such modifications will become effective upon the date they are first posted to this website. You should visit this page periodically to review the Terms of Use because they are binding upon you.
1. Product Installations
Our products should be installed to meet local, state and federal plumbing codes and health department rules and regulations. We strongly recommend that all equipment be installed by a licensed professional in water treatment. If you need help finding a professional in your area please contact us. If you or the "home owner" decideds to take the project upon themselves they should have experience both plumbing and experience with current codes, rules and regulations.
2. While Filtration World uses reasonable efforts to ensure accurate and up to date information in the website, Filtration World makes no warranties or representations as to its accuracy. Filtration World assumes no liability or responsibility for any errors or omissions in the content of the website.
3. Your use of and browsing in the website are at your risk. Neither Filtration World nor any other party involved in creating, producing, or delivering the website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the website. Without limiting the foregoing, everything on the website is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Filtration World also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from the website.
4. Filtration World has not reviewed all of the websites linked to the website and is not responsible for the content of any off-website pages or any other websites linked to the website. Your linking to any other off-website pages or other websites is at your own risk.
5. While Filtration World is always happy to hear from you, it is Filtration World's policy not to accept or consider creative materials, ideas, or suggestions other than those we specifically request. This is to avoid any misunderstandings if your ideas are similar to those we have developed independently. Therefore we must request that you do not send to us any original creative materials such as original artwork, written works, etc. Any communication or material you do transmit to the website by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by Filtration World or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Filtration World, is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the website for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
6. You agree to indemnify, defend and hold Filtration World and its affiliates, and their respective officers, directors, owners, agents, information providers and licensors (collectively, the "Indemnified Parties") harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by any Indemnified Party in connection with any breach by you of these Terms and Conditions. Filtration World reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Filtration World's defense of such claim.
7. The website is controlled and operated by Filtration World from within the State of California, United States of America. Filtration World makes no representation that materials in the website are appropriate or available for use in other locations and other countries. Those who choose to access the website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced in accordance with the laws of the State of California, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Filtration World bring to enforce this agreement or, in connection with, any matters related to this website shall be brought only in either the state or Federal Courts located in California, and you expressly consent to the jurisdiction of said courts. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the matters contained herein and shall not be modified except in writing and signed by Filtration World.
8. In the event of any conflict between these Terms of Use and any prior or subsequent terms or conditions included with any communications, agreement, purchase order, or invoice, whether or not such other terms or conditions are signed by the Company, these Terms of Use shall prevail.
9. Third-Party Content
Any opinions, advice, statements, services, offers or other information that constitutes part of Content expressed or made available by third parties, including providers, merchants, sponsors, licensors, or any other User of the website, are those of the respective authors or distributors and not of the Company or its affiliates or any of its officers, directors, employees or agents. NEITHER THE COMPANY NOR ITS AFFILIATES, NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, NOR ANY THIRD PARTY, INCLUDING ANY PROVIDER, MERCHANT, SPONSOR, LICENSOR, OR ANY OTHER USER OF THE WEBSITE, GUARANTEES THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY CONTENT, NOR ITS MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
10. Return Policy
All returns must be accompanied with a return authorization number. This number is only obtained by contacting us. Any returns received without a proper return authorization number shall be refused. You may want to insure your return as we cannot be responsible for lost or misdirected items shipped back to us.
30 Day Money Back Guarantee
Unused and unopened resalable items, (such as replacement filters, etc.), have a full 30 day, 100% satisfaction guarantee. Simply send the item(s) back in the original packaging for a full refund of the purchase price less a 20% restocking fee. This means that you will be refunded 80% of your original order price of the item(s) you are returning, assuming they are in the original packaging and in working condition. Cost of shipping the item to the purchaser is non-refundable. Reverse Osmosis membranes are non-returnable as they have a limited shelf life. Commercial systems and other special order items are non-returnable as they are custom built to your specifications. Once a deposit has been received for a special order item Filtration World may deem the order non-returnable at its' discretion.
You are also responsible for the shipping cost to return the item(s) to Filtration World For your protection, you may want to insure the return shipment as you are responsible for damage that may occur during shipment of the products being returned.
Your refund will be processed and returned to you using the same purchase method used to acquire the item(s).
If you have any questions about this policy or any other policy please contact support@filtrationworld.com